FAQs

What is a ClicOn?

The ClicOn mounting solution  consists of 2 PARTS: Part one is your device-specific holder (Holder).Part two is your vehicle specific-dashboard mount (Dashmount). The Dashmount clicks on to your dashboard and then the Holder is attached to the Dashmount, creating your "no holes" mounting solution.

 

Dashmount

The ClicOn dashmount provides the only vehicle specific, consumer installable, in-vehicle mounting solution in today's market place. ClicOn is easily self-installed and clicks in between the panel section of the dashboard, providing a sturdy and secure fit. Average installation time is 30 seconds to 2 minutes. No dismantling of your dashboard is required and there is no damage caused to your vehicle's interior.

Full installation instructions come with each dashmount.

How many types of DashMounts are there?

We offer a variety of mount locations for each vehicle:

 

  • Centre Mount          (left of the streering wheel, high on the dashboard)
  • Angled Mount          (normally left of the radio)
  • Console Mount        (left of the gear shift on the centre console)
  • Right Hand Mount   (right of the streering wheel, high on the dashboard)
  • Pillar Mount            (low on the right hand pillar)

 

Please Note: We do not offer all five mount locations for each specific vehicle.

How many types of holders are there?

We offer a range of high quality low profile holders from non-powered, to units with integrated power solutions. To help you with your choice, following is a brief description of each type.

 

Passive Holder

  • A non-powered holder designed to hold your device in an upright position.
  • The holder mounting plate has a built-in tilt swivel that can rotate 360 degrees and adjust the holder 15 degrees in any direction for optimal viewing when operating your device in your vehicle.
  • Plug-in chargers and portable hands-free can still be used when your device is placed in the holder.

 

Active Holder

  • A powered holder designed to hold your device in an upright position.
  • The holder mounting plate has a built-in tilt swivel that can rotate 360 degrees adjust the holder 15 degrees in any direction for optimal viewing when operating your device in your vehicle.
  • Built with a 12/24 volts plug-in charger, the holder connects power to your device using the vehicle's cigarette lighter socket.
  • No more fumbling with the power cord, simply place the device into the holder and connect to power, keeping your device fully charged.

 

Fixed Install Holder, Molex System

  • A powered holder designed to hold your device in an upright position.
  • The holder mounting plate has a built-in tilt swivel that can rotate 360 degrees and adjust the holder 15 degrees in any direction for optimal viewing when operating your device in your vehicle.
  • The integrated power cable has an in-line 12/24 volts power regulator that allows connection directly to the vehicle’s power system.  Output 5 Volts 2 amps.
  • The assembly can also provide power & charge to a range of Blue Tooth GPS receivers or a second device using the Molex Adapter Cables.
  • No more fumbling with the power cord, simply place the device into the holder and connect to power, keeping your device fully charged.

What if I am unsure of the model of device that I have?

Remove the battery from the device and read the manufacturer's bar code/model code label, or

look on the back of the device for the model name/number. Checking the web site of the brand of device is another option.

What if I am unsure of the vehicle model or year?

It is always wise to check the vehicle registration book that accompanies each vehicle. Neovox has undertaken every reasonable means to ensure that the dashmount list is correct. We have also supplied a line drawing of each model's dashboard illustrating the correct placement of the Dashmount. Always do a comparison of the line drawing and your actual dashboard.

However, please note that there could be some discrepancies. For example, you may have purchased your vehicle during a model sell-out at the end of season in October 2007 when the new model was being released. To avoid this situation, again, check the vehicle registration book and utilise the “Print” option on the Product Page, which allows you to print out the line drawing of the dashboard you believe to be correct and compare it to the actual dashboard in your vehicle.

What if I need help to install the product I have purchased?

Generally, a friend or colleague is as far as you will need to go for assistance. Some of our products may require professional installation, usually something which can be done easily by your local mobile phone installer or motor trades person.

You may also contact us on 1300 130 531 for help in locating a professional ClicOn installer.

What if I need more information?

You may email us using  "Contact Us", or by calling 1300 130 531 during business hours.

What if I am unsatisfied with my purchase?

We are committed to a Code of Practice and Money Back Guarantee. Please refer to "Returns ".